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| ClubCOM Utilities Frequently Asked Questions About Your Account |
Below is a selection of Frequently Asked Questions on the following items:
If your question is not answered below, please Contact Us
Check My Usage |
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Q. What is my username and password for the Usage Login?
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If you are unsure, please Contact Us
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| Q. My usage shows more than what I have actually downloaded, why? |
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There are two factors to consider:
(a) Any data passing though our network to your PC is considered a download, this may include often overlooked items such as Windows Updates, Antivirus Updates, Skype, and websites with rich multimedia content such as YouTube
(b) The primary communication method between devices across networks and the internet is 'TCP' (Transmission Control Protocol) which includes functions to ensure reliable data communication between two end points, this reliability comes at the cost of a small overhead in data size which is transmitted between two end points. For more information on TCP, please see the TCP RFC Specification
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| Web Mail |
| Q. I have forgotten my webmail details, who do I contact? |
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Please Contact Us
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| Q. Can I access my webmail from another ISP, or a public venue offering free internet such as a library? |
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Yes.
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| Remote Support |
| Q. What is Remote Support? |
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Remote support is a tool that enables us to access your computer remotely for troubleshooting and diagnosis purposes.
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| Q. Can I log into Remote Support for some help now? |
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| No - Remote support is only activated on an 'as needed' basis by ClubCOM, and is not appropriate for all situations or technical issues. |
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