Q. How much does it cost to connect my internet ? |
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See the page: Connection Fees
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Q. What speeds will I get from my internet connection? |
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The ClubCOM Ultra-High-Speed fibre currently shares an aggregated backhaul link.
Users can expect to obtain speeds of 12,000 to 15,000Kbps download and 2,000Kbps upload 80% of the time, based on testing conducted in October, 2009.
Different speeds may be obtained at different times depending on the number of residents using the network at the time and general internet congestion external to our site.
ClubCOM conduct tests on a monthly basis and it is our intention to report these tests on our website at the end of each month.
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Q. Do you count Uploads as part of the Download Allowance? |
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No.
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Q. Is ClubCOM Internet Cable or ADSL? |
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Neither - We deliver an Ethernet based connection over optical fibre.
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Q. Do I need to buy a modem or router? |
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If you only wish to use one computer in your home, you don't require any additional equipment.
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Q. Can I use more than one computer or device? |
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We provide one internet connection to your home, to share this connection between multiple computers or internet capable devices you will need an Ethernet Router, which we can supply and install for you see: Services | Wireless or Contact Us for more details.
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Q. Can I use my modem or router from a previous internet services provider? |
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Generally, No.
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Q. Can I use wireless with your internet service? |
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Using a wireless connection with our service will require an Ethernet Wireless Router, which we can supply and install for you.
See: Services | Wireless or Contact Us for more details.
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ClubCOM Telephone |
Q. How much does it cost to connect my internet? |
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See the page: Connection Fees
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Q. Do I need a special telephone to access your services? |
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No.
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Q. How do I access the telephone features on your service? |
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Please refer to the Support | Telephone
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Q. Can I still use Telstra directory assistance? |
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Yes, you can access Telstra directory assistance on 12455 or 1233.
1223 will provide you with a number, which you can then call at ClubCOM discounted rates.
Be very careful about using the 12455 service to connect to a number 12455 is a Telstra service and Telstra charges a premium of $2.40 per minute for the connection service to ClubCOM.
This cost is passed on to your account with no margin from IP Systems or ClubCOM.
If you allow the operator to connect you via this service you are diverting the call through the Telstra network rather than placing the call at ClubCOM discounted rates.
Please use 1233 to obtain the number and then hang up and dial the number.
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Q. Is there a wake up call service available? |
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ClubCOM does not provide a wake up call service, at this time.
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Q. Where can I find ClubCOM telephone costs and rates information? |
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| Further information on call rates can be found in Products | Telephone |
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