For any issues attributed to equipment deemed the responsibility of the home owner - including but not limited to; computers, TVs, TV amplifiers, routers, and internal home cabling we will charge to attend your home.

Where a problem exists with equipment or infrastructure deemed the responsibility of the home owner, which requires the specialist skills or resources of an external technology partner such as Comverge, IP Systems, Clublinks Security or Monash Communications - We are unable to guarantee the same pricing model as used by
ClubCOM Utilities and any costs for time and materials must be bourne by the owner or occupant of the home.
We will consult with you on these matters before contacting any third party partner.

Q. How long will it take to fix my technical issue?

Technology can present complex and multifaceted problems, and whilst a problem can appear simple at first, it can be symptomatic of a bigger underlying issue.

For this reason, it is simply not possible in most cases to give you an accurate fixed timeframe in which a fault can be identified and resolved without first doing
some preliminary investigatation.

For example: a wireless mouse not working could be as simple as replacing flat batteries - or could be more involved, such as a failed USB controller on the motherboard of your PC.

Q. Can the cost of a technician attending be taken out of my Club Account?

No - we are unable process payment in this method. Payment can be made in the form of Cash or Credit Card at the time of attendance.

Q. Do you sell brand new computers and computer parts?

No - However we have had positive feedback from residents about several local businesses catering to this need, which we will happily put you in contact with if you wish.

Q. Do you support operating systems other than Windows?

Yes - We provide limited support to users of Apple Operating Systems, and Debian/Redhat based Linux distributions.

Q. Can you service or fix my alarm system?