| Q. How can I check how much I have downloaded? |
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You can check your usage, via the usage console by logging in with your Sonar username and password at Check Your Usage
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| Q. What settings do I need to setup my email? |
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You can find the settings needed at Support|Server Settings or if you experience difficulty, please Contact Us
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| Q. How can I access my webmail? |
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You can access webmail at Webmail
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Q. I cannot access a certain website, what should I do? |
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Please Contact Us and let us know, so we can investigate the matter for you.
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Q. My internet or email is not working, what should I do? |
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Please call 1300 880 809 and log a support ticket for ClubCOM to contact you.
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Q. I would like to change my internet plan, who do I contact? |
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Please Contact Us and let us know what plan you would like to be changed to.
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| Telephone Support |
| Q. Does ClubCOM list my telephone numbers within any directory service, such as the white pages? |
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No. ClubCOM does not automatically add your number to any directory services.
If you would like your number to be included, you will need to contact ClubCOM on 1300 880 809 and provide your details.
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| Q. Can I change the way in which my telephone rings? |
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Some telephones have additional ring features, which may allow you to alter the way in which your handset/s rings.
Settings such as these are individual to the phone.
Please refer to the operations manual for your handset.
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| Q. What kind of incoming ring tone should my phone make when I connect to ClubCOM? |
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Your new ClubCOM ringing tone will be one long ring tone, instead of the more familiar double ring tone that Telstra provides.
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| Q. I have an enquiry about my telephone bill. Who do I call? |
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You can call the ClubCOM Accounts team on 1300 880 809.
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| Q. Can I divert my old telephone number to my new ClubCOM telephone service? |
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Yes.
To avoid missing any calls during the transition, you can divert your existing telephone service to your new ClubCOM service.
The common function is to dial *21 <new ClubCOM number> #, however, this may vary from provider to provider.
We recommend that you contact your provider to confirm how this can be done.
Please be aware that additional costs may be incurred.
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| Q. Can I forward my telephone calls to another number while I am away from my phone? |
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Yes, contact ClubCOM to request the Call Diversion service.
Once activated, you can divert your calls at any time by dialling *21 <number> #.
To remove the diversion, dial *22. |
| Q. Can I setup a diversion on my home phone remotely? |
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No.
You can only activate a call diversion from home phone.
The diversion can only be activated from the handsets connected to the ClubCOM telephone network.
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| Q. Can I use a voicemail service from my phone? |
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Yes, contact ClubCOM to request the VoiceMessenger service.
Once activated, dial 1000 to access your voicemail box.
The default password is 1234, which you will be prompted to change.
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| Q. Is there further documentation regarding the use of the VoiceMessenger service? |
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Yes - please see Support|Telephone for more information.
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Q. How many messages can be stored within my voicemail box, before it becomes full? |
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The ClubCOM Voicemessaging service provides 30 minutes of messages to be stored.
After this, an announcement is made informing the caller that the voicemail box is full.
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| Q. How long can I leave my messages within my voicemail box? |
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Voicemails can be stored within your voicemail box indefinitely. They will not be periodically removed.
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| Q. Can I access my ClubCOM voicemail box from my mobile phone? |
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No.
Access to your voicemail box can only be made via your ClubCOM telephone handset.
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| Q. Can I enable Calling Line ID blocking on my telephone service? |
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Yes, contact ClubCOM to request Caller Line ID blocking service.
Once activated, you can turn Calling Line ID block on by dialling *67.
To disable, dial *65
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| Q. Can I setup my telephone to dial simultaneously on another number each time I receive a call? |
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Yes.
ClubCOM provides a service called SimRING.
This enables you to specify another number, such as a mobile phone.
Each time your primary residence number is called, your mobile will also ring.
The call is handled by the handset/mobile that the call is answered on.
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| Q. If I activate SimRING, do I pay for calls that I answer on my mobile phone? |
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No.
The caller pays for the call, just as they would if they called your mobile phone directly.
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| Q. My current telephone handset displays the caller’s ID. Will this service still be available via the ClubCOM service? |
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Yes, however, the ClubCOM service utilises equipment designed and built in America.
The American system for displaying a caller’s ID is very similar to Australia’s however; there are some slight differences, which may prevent your current handset from utilising the service.
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| Q. Which handsets will work with the ClubCOM’ caller ID display? |
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The Uniden range of handsets does support the ClubCOM caller ID display service (where the Uniden handset actually has this included).
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| Q. I don’t receive a dial tone when I pick up any of my handsets. What do I do? |
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If you have a mobile phone, call 1300 880 809 for assistance or Contact Us
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| Q. I experience noise, crackling or interference when making or receiving a telephone call. What do I do? |
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If you have a mobile phone, call 1300 880 809 for assistance or Contact Us
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| Q. I’m unable to dial a specific telephone number, what should I do? |
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| If you can normally dial common numbers, but cannot dial an unusual number, contact ClubCOM on 1300 880 809 and specify the number that you cannot call. |
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