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ClubCOM Utilities
Telephone Features and Commands

Below is the standard set of Telephone Features and Commands for day to day use of the ClubCOM Utilities Telephony Services

Click on one of the below links to be taken to the relevant information:

ClubCOM Telephone Voicemail
ClubCOM Telephone Call Waiting
ClubCOM Telephone Call Forwarding
ClubCOM Telephone Sim Ring

Voicemail:
To access your voicemail, dial "1000" you will then recieve voice prompts to guide you through the process of setting up your voicemail, or accessing voicemail messages left for you. The default password will either be "0000" or "1234"
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Call Waiting:
Call Waiting alerts the recipient to another incoming call if they are already on the phone. The feature is activated by default.
To reject a second incoming call:
•	Press the ‘recall, flash or hold’ key (depending on your of handset).
•	Press the 0 key.
•	This will momentarily place your active conversation on hold. The second caller will then hear an engaged tone. You will then be returned to your active caller.
To hang-up on active conversation and answer the second caller:
•	Press the ‘recall, flash or hold’ key (depending on your of handset).
•	Press the 1 key.
•	This will end your active conversation and enable you to answer the second caller.
To answer a second incoming call, while keeping the first conversation on hold:
•	Press the ‘recall, flash or hold’ key (depending on your of handset).
•	Press the 2 key.
•	This will place your active conversation on hold and enable you to answer the second caller.
•	To return to the initial conversation and place the second caller on hold, press Recall 2 again.
To remove call waiting:
•	Ensure that you do not have any active conversations
•	To deactivate call waiting, lift the handset and dial *70
•	To re-activate call waiting, contact ClubLINKS on 1300 880 809
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Call Diversion
Call diversion allows you, the resident to divert incoming telephone calls to alternate answer points depending on your requirements. An answer point can be another external landline telephone number or a mobile phone. The cost of diverting an incoming call to an external number will be included in your monthly invoice. Call Diversion can be obtained upon request.
To request this service, contact ClubLINKS on 1300 880 809
Forward all calls to another number:
•	Dial 21, enter the destination number and press the # key. Example; 22 0416 123 456 #
•	To disable, dial *22
Forward calls, when busy, to another number:
•	Dial 23, enter the destination number and press the # key. Example; 23 03 9876 5432 #
•	To disable, dial *24	Top
Forward unanswered calls to another number:
•	Dial 25, enter the destination number and press the # key. Example; 25 03 9876 5432 #
•	To disable, dial *26
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•	Please Note: The ‘Forward all calls’ service (when enabled) overrides the ‘Forward calls when busy’ and ‘Forward unanswered calls’ services, but does not remove them. Both ‘Forward calls when busy’ and ‘Forward unanswered calls’ services are re-engaged once the ‘Forward all calls’ service is disabled.

SimRING		Top
SimRING is a feature which allows you to specify an additional telephone or mobile phone number to simultaneously ring each time an incoming call is received to your primary home phone number. For example: SimRING has been activated on primary number 03 8317 3500 to simultaneously ring on mobile phone 0416 123 456. Each new incoming call will not only ring on the primary number, but also ring on 0416 123 456. The call is then handled on the handset with which the call is answered. This feature can be activated by contacting ClubCOM Utilities on 1300 880 809 SimRing incurs a monthly cost.
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