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ClubCOM Direct Debit AuthorityPlease download PDF form [below] and print Mail or Fax completed form to: ClubCOM Utilities Pty Ltd Fax: 03 9639 2244 or call the ClubLINKS Service Centre on 1300 880 809
Direct Debit Request Service AgreementDefinitionsaccount means the account held at your financial institution from which we are authorised to arrange for funds to be debited. agreement means this Direct Debit Request Service Agreement between you and us. business day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia. debit day means the day that payment by you to us is due. debit payment means a particular transaction where a debit is made. direct debit request means the Direct Debit Request between us and you. us or we means ClubCOM Utilities Pty Ltd, you have authorised by signing a direct debit request. you means the customer who signed the direct debit request. your financial institution is the financial institution where you hold the account that you have authorised us to arrange to debit. 1. Debiting your account 1.1 By signing a direct debit request, you have authorised us to arrange for funds to be debited from your account. You should refer to the direct debit request and this agreement for the terms of the arrangement between us and you. 1.2 We will only arrange for funds to be debited from your account if we have sent to the address nominated by you in the direct debit request, a billing advice which specifies the amount payable by you to us and when it is due. 1.3 If the debit day falls on a day that is not a business day, we may direct your financial institution to debit your account on the following business day. If you are unsure about which day your account has or will be debited you should ask your financial institution. 2. Changes by us 2.1 We may vary any details of this agreement or a direct debit request at any time by giving you at least fourteen (14) days written notice. 3. Changes by you 3.1 Subject to 3.2 and 3.3, you may change the arrangements under a direct debit request by contacting us at: ClubCOM Utilities Pty Ltd Tel: 03 9639 4222 Fax: 03 9639 2244 3.2 If you wish to stop or defer a debit payment you must notify us in writing at least fourteen (14) days before the next debit day. This notice should be given to us in the first instance. 3.3 You may also cancel your authority for us to debit your account at any time by giving us fourteen (14) days notice in writing before the next debit day. This notice should be given to us in the first instance. 4. Your obligations 4.1 It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the direct debit request. 4.2 If there are insufficient clear funds in your account to meet a debit payment: (a) you may be charged a fee and/or interest by your financial
institution; 4.3 You should check your account statement to verify that the amounts debited from your account are correct 4.4 If ClubCOM Pty Ltd is liable to pay goods and services tax ("GST") on a supply made in connection with this agreement, then you agree to pay ClubCOM Pty Ltd on demand an amount equal to the consideration payable for the supply multiplied by the prevailing GST rate. 5 Dispute 5.1 If you believe that there has been an error in debiting your account, you should notify us directly at ClubCOM Utilities Pty Ltd Tel: 03 9639 4222 Fax: 03 9639 2244 and confirm that notice in writing with us as soon as possible so that we can resolve your query more quickly. 5.2 If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding. 5.4 Any queries you may have about an error made in debiting your account should be directed to us in the first instance so that we can attempt to resolve the matter between us and you. If we cannot resolve the matter you can still refer it to your financial institution which will obtain details from you of the disputed transaction and may lodge a claim on your behalf. 6. Accounts You should check: (a) with your financial institution whether direct debiting is
available from your account as direct debiting is not available
on all accounts
offered by financial institutions. 7. Confidentiality 7.1 We will keep any information (including your account details) in your direct debit request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information. 7.2 We will only disclose information that we have about
you: 8. Notice 8.1 If you wish to notify us in writing about anything relating to this agreement, you should write to ClubCOM Utilities Pty Ltd Tel: 03 9639 4222 Fax: 03 9639 2244 8.2 We will notify you by sending a notice in the ordinary post to the address you have given us in the direct debit request. 8.3 Any notice will be deemed to have been received two business days after it is posted.
To view the ClubCOM Direct Debit Authority Form you need to have Acrobat Reader installed on your system.
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