Terms and Conditions for Number Porting

Statement:

Local Number Portability (LNP) refers to the process by which you can keep you current telephone number (generally provided by your current service provider) and have it moved across to ClubCOM Utilities.

The process is detailed and as such, we ask that you read and acknowledge these considerations before proceeding.

Terms and Conditions

1. A LNP can only be confirmed as being acceptable once the request has been submitted. Until then we can only indicate as to possibility of porting a number. Once the request has been approved, notification will be provided.
Please note: No costs will be incurred if a LNP cannot be executed.

2. A 'one-off' admin fee will be applied when an LNP request has been successfully accepted and processed. This fee is $53.90 (GST Inclusive) and will appear on your next ClubCOM Utilities telephone invoice after the LNP has been completed.

3. Your current provider may apply a fee when your number is successfully ported. This fee is independent and separate of the ClubCOM Utilities admin fee and may vary from provider to provider. We recommend that you contact your provider to confirm applicable fees before proceeding with a LNP request.

4. To successfully enable the LNP to be processed, your existing service
must remain operational until the LNP has been completed. The LNP cannot be completed if the service has been cancelled or terminated (even part way through the process). If you have cancelled your service, it is your responsibility to have the service re-activated prior to the commencement of the LNP. All charges associated with the re-connection/re-establishment of your existing telephone service are independent of ClubCOM Utilities and as such your responsibility to pay.

5. To successfully enable a LNP to be processed, you will be required to maintain the existing telephone service. This may mean that you may incur two sets of service fees for the period of time that is required to process the LNP if you have decided to have your new telephone service installed whilst the LNP is undertaken.

6. ClubCOM will provide a temporary telephone number if you choose to have your new ClubCOM Utilities service installed prior to the LNP being completed. The new number is provided free of charge and can be kept if you choose to discontinue the LNP process.

7. If you choose to maintain two services, you may wish to utilize both your existing telephone service and your new ClubCOM Utilities service separately or you may wish to have incoming calls to your existing telephone service number divert through to your new ClubCOM Utilities service. In this event you will be charged for each call that is diverted to your new ClubCOM Utilities service at the rate designated by your existing provider.

These call diversion charges and the Line Rental charges during the LNP period will appear on an account from your existing Service Provider and are your responsibility to pay.

8. The porting process can take between 4-6 weeks to complete from the time of submission. All efforts will be undertaken to ensure that the process is completed as quickly as possible, however this is a process governed by the ACA and thus ClubCOM Utilities or IP Systems are unable to complete the process any faster than currently specified.

9. After the LNP has been completed successfully, it is your responsibility to ensure that your account with your previous service provider has been terminated and that all outstanding invoices have been arranged and paid.

10. There will be a 2 hour window where your service may not be available at the time that LNP work is completed. We will notify you via email to a designated email address to keep you informed of the process and the time and date that the outage will occur.

11. Your ClubCOM telephone service will be automatically adjusted to use your ported number once the process has been completed successfully. There is NO onsite adjustment work required.