ClubLINKS Support

ClubLINKS Telephony Services
Frequently Asked Questions

General Questions

1. Can I still use Telstra directory assistance?

Yes, you can access Telstra directory assistance on 12455 or 1233. 1223 will provide you with a number, which you can then call at ClubLINKS discounted rates. Be very careful about using the 12455 service to connect to a number 12455 is a Telstra service and Telstra charges a premium of $2.40 per minute for the connection service to ClubLINKS. This cost is passed on to your account with no margin from IP Systems or ClubLINKS. If you allow the operator to connect you via this service you are diverting the call through the Telstra network rather than placing the call at ClubLINKS discounted rates. Please use 1233 to obtain the number and then hang up and dial the number.

2. Is there a wake up call service available?

ClubLINKS does not provide a wake up call service, at this time.

3. Does ClubLINKS list my telephone numbers within any directory service, such as the white pages?

No. ClubLINKS does not automatically add your number to any directory services. If you would like your number to be included, you will need to contact ClubLINKS on 1300 880 809 and provide your details.

4. Where can I find ClubLINKS telephone costs and rates information?

Go to http://www.clublinks.com.au/ and click on the ClubCOM Utilities link, or call ClubLINKS on 1300 880 809.

5. Can I change the way in which my telephone rings?

Some telephones have additional ring features, which may allow you to alter the way in which your handset/s rings. Settings such as these are individual to the phone. Please refer to the operations manual for your handset.

6. What kind of incoming ring tone should my phone make when I connect to ClubLINKS?

Your new ClubLINKS ringing tone will be one long ring tone, instead of the more familiar double ring tone that Telstra provides.

7. Is the telephone service and internet service delivery by the same provider?

No. ClubLINKS telephony services are supplied and supported by IP Systems. ClubLINKS internet services are supplied and support by Pacific Broadband Network (PBN).

8. I have an enquiry about my telephone bill. Who do I call?

You can call ClubLINKS on 1300 880 809.

9. Can I divert my old telephone number to my new ClubLINKS telephone service?

Yes. To avoid missing any calls during the transition, you can divert your existing telephone service to your new ClubLINKS service. The common function is to dial *21 <new clublinks number> #, however, this may vary from provider to provider. We recommend that you contact your provider to confirm how this can be done.

Telephone Services Questions

1. Can I forward my telephone calls to another number while I am away from my phone?

Yes, contact ClubLINKS to request the Call Diversion service. Once activated, you can divert your calls at any time by dialling *21 <number> #. To remove the diversion, dial *22.

2. Can I setup a diversion on my home phone remotely?

No. You can only activate a call diversion from home phone. The diversion can only be activated from the handsets connected to the ClubLINKS telephone network.

3. Can I use a voicemail service from my phone?

Yes, contact ClubLINKS to request the VoiceMessenger service. Once activated, dial 1000 to access your voicemail box. The default password is 1234, which you will be prompted to change.

4. Is there further documentation regarding the use of the VoiceMessenger service?

Yes, click on www.clublinks.com.au and then on the Support Link and then the Standard Analogue Telephone Features.

5. How many messages can be stored within my voicemail box, before it becomes full?

The ClubLINKS Voicemessaging service provides 30 minutes of messages to be stored. After this, an announcement is made informing the caller that the voicemail box is full.

6. How long can I leave my messages within my voicemail box?

Voicemails can be stored within your voicemail box indefinitely. They will not be periodically removed.

7. Can I access my ClubLINKS voicemail box from my mobile phone?

No. Access to your voicemail box can only be made via your ClubLINKS telephone handset.

8. Can I dial another ClubLINKS resident using just the last four digits of their telephone?

Yes. The ClubLINKS’ telephone network enables you call other residents using just the last four digits of their telephone number for the cost of $0.10 a call.

9. Can I enable Calling Line ID blocking on my telephone service?

Yes, contact ClubLINKS to request Caller Line ID blocking service. Once activated, you can turn Calling Line ID block on by dialling *67. To disable, dial *65

10. Can I setup my telephone to dial simultaneously on another number each time I receive a call?

Yes. ClubLINKS provides a service called SimRING. This enables you to specify another number, such as a mobile phone. Each time your primary residence number is called, your mobile will also ring. The call is handled by the handset/mobile that the call is answered on.

11. If I activate SimRING, do I pay for calls that I answer on my mobile phone?

No. The caller pays for the call, just as they would if they called your mobile phone directly.

12. My current telephone handset displays the caller’s ID. Will this service still be available via the ClubLINKS service?

Yes, however, the clublinks service utilises equipment designed and built in America. The American system for displaying a caller’s ID is very similar to Australia’s however; there are some slight differences, which may prevent your current handset from utilising the service.

13. Which handsets will work with the ClubLINKS’ caller ID display?

The Uniden range of handsets does support the ClubLINKS caller ID display service (where the Uniden handset actually has this included).

Support Questions

1. I don’t receive a dial tone when I pick up any of my handsets. What do I do?

If you have a mobile phone, call 1300 880 809 for assistance

2. I experience noise, crackling or interference when making or receiving a telephone call. What do I do?

If you have a mobile phone, call 1300 880 809 for assistance.

3. I’m unable to dial a specific telephone number.

If you can normally dial common numbers, but cannot dial an unusual number, contact ClubLINKS on 1300 880 809 and specify the number that you cannot call.